Framework Two: Define Success Before Work Starts
The most toxic phrase in delegation is “I’ll know it when I see it.” Your team member delivers something that doesn’t match unstated expectations you never articulated.
I once worked for a manager who asked me to create a spreadsheet of some specific data. He did not give me any guidance. I created the spreadsheet, and then he started making corrections. Out of frustration, I said to him, “Why didn’t you just tell me what you wanted from the beginning?” His reply, “Oh. I needed to see something in order to figure out what I wanted.”
If I had known I was creating a prototype, I would not have spent so much time on it.
A better approach is to have a clear conversation about success before your team member starts the work. Create specific measurable success criteria together. Discuss the work and the outcome. This allows your team member to work independently, while keeping the success criteria in mind.
Framework Three: Checkpoints That Feel Like Partnership
Create checkpoints that are supportive, not surveillance. Consider this structure for your checkpoints:
- Acknowledge progress (be specific)
- Understand where they stand
- Identify obstacles they’re hitting
- Problem-solve together
- Clarify next steps and reconnection timing
Your checkpoint is not about looking for errors; it is about ensuring your team member has what is needed to meet your established success criteria.
This is a collaboration.
For work that is a shorter duration, you might have one checkpoint at completion. For longer assignments, consider weekly or biweekly checkpoints.
You also want your team member to be able to request a checkpoint anytime they feel stuck or uncertain.
Imagine if I had:
- Given my team member the desired outcome of completing some specific work before she left for vacation.
- Agreed upon what it meant to complete that work.
- Held a checkpoint as she prepared to complete the work, and definitely before she left for vacation.
Then maybe my director would have had a higher opinion of me. Nobody wants to be the office idiot.